Return Policy

15-Day Unconditional Returns

U.S.: If for any reason you are not completely satisfied with your purchase, please email us at [email protected] within 15 days after receiving your package. Customers are responsible for shipping costs, and once we receive your item(s) we will process a refund within 3-5 business days. *This excludes promotional products.

Please return packages to:
Beautytap/W2Beauty
3530 Wilshire Blvd.
Unit 1860
Los Angeles, CA 90010
United States

Other countries: If for any reason you are not completely satisfied with your purchase, please email us at [email protected] within 15 days after receiving your package. Customers are responsible for shipping costs, and once we receive your item(s) we will process a refund within 3-5 business days. *This excludes promotional products.

Please return packages to:
Beautytap/W2Beauty
2nd Floor, IHQ Building A.
629, Seolleung-ro,
Gangnam-gu, Seoul,
Republic of Korea


Defective/Wrong Items

U.S.: If you received a defective or wrong item(s), please send an email to [email protected] within 7 days after receiving your package, along with a picture(s) of the defective/wrong item. Once we receive your returned item(s), we will investigate and process a refund for the product(s) along with the return shipping fee.

Please return packages to:
Beautytap/W2Beauty
3530 Wilshire Blvd.
Unit 1860
Los Angeles, CA 90010
United States

Other countries: If you received a defective or wrong item(s), please send an email to [email protected] within 7 days after receiving your package, along with a picture(s) of the defective/wrong item. Once we receive your returned item(s), we will investigate and process a refund for the product(s) along with the return shipping fee.

Please return packages to:
Beautytap/W2Beauty
2nd Floor Yujin Building.
50-9, Sinbanpo-ro, 45 gil,
Seochu-gu, Seoul 06530
Republic of Korea