Frequently Asked Questions

W2Beauty proudly offers FREE SHIPPING on all orders over $60. (That includes a tracking number!) For orders over $200, we offer free EMS shipping (that means you’ll get your order in 2-5 working days once we ship out your order). We ship all our products directly from Korea.

 

*Products in cart must meet threshold amount to qualify. Minimum amount to qualify is calculated AFTER all discounts and promo codes are applied.

We offer FLAT RATE SHIPPING based on your country zone. (But hey, we offer free shipping + a tracking number on all orders over $60, so why not use the money for one more product and get free shipping?)

 

ZONE REGULAR EXPRESS
Zone 1 $6.50 $25.00
Zone 2 $8.50 $25.00
Zone 3 (including USA & Australia) $12.50 $30.00
Zone 4 $16.00 $35.00


Zone 1

Japan, Taiwan, Macau, China, Hong Kong, South Korea

 

Zone 2

Bangladesh, Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Thailand, Vietnam

 

Zone 3

North America: U.S., Canada
Western Europe: United Kingdom, France, Austria, Belgium, Croatia, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxemburg, The Netherlands, Norway, Portugal, Spain, Switzerland, Sweden, etc.
Eastern Europe: Belarus, Czech Republic, Hungary, Poland, Romania, Ukraine, etc.
Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Qatar, Saudi Arabia
Oceania: Australia, New Zealand, New South Wales
Asia: India, Pakistan
Russia

 

Zone 4

Rest of the world

 

We regret that we’re unable to ship to the following countries: Colombia, Iraq, Bolivia, Moldova, Kuwait, Paraguay, and Turkey.

For your convenience, we accept most credit cards (including Visa, Mastercard, American Express, and Discover), as well as PayPal.

 

Your order is generally shipped within 2-7 days after receipt of payment. We use local Korea Post to ship orders. All of our products are shipped directly from South Korea to ensure you get the latest, newest, freshest products (and not products that have been languishing in a hot warehouse somewhere).

 

The estimated delivery time for shipping will depend on your country. Please be aware that the estimated delivery time does NOT include any delays in customs.

 

TOTAL Estimated Delivery Times:
• EMS shipping: approx. 9-12 working days (FREE for orders over $200)
• USA (U.S. Postal Service): approx. 14 working days
• USA (UPS): approx. 9-12 working days
• Zones 1 & 2: approx. 14-21 working days
• Zone 3: approx. 21-25 working days
• Zone 4: approx. 25-39 working days

 

*Please note that “working days” do not include Saturdays, Sundays, and holidays.

 

*Occasionally, packages may be delayed at customs, depending on your country and their customs policy. W2Beauty.com is not responsible for any customs duty.

 

*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.

 

*Please note that shipments to Canada and Australia have recently experienced major delays due to customs.

For orders over $60 that qualify for FREE SHIPPING, you also get a tracking number. Once a package has left Korea, we will contact you with a tracking number and link.

 

To track your package, enter your order ID here or you can use this link: http://customer.pantos.com/irj/portal/customer

 

*Please note that Korea Post updates their tracking service according to your country’s tracking system. Therefore, if your country does not update Korea Post, Korea Post will also not be able to provide updated tracking information.

 

*Please note that if there is no update from Korea Post and your local post tracking, that means the package is at customs waiting to be cleared.

Because we work with over 100 manufacturers, some products may take longer to ship out or they may be out of stock by the time we receive your order. If that is the case, we will contact you and work with you to make it right!

 

*Please note that “working days” do not include Saturdays, Sundays, and holidays.

 

*Occasionally, packages may be delayed at customs, depending on your country and their customs policy. W2Beauty.com is not responsible for any customs duty.

 

*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.

Here at W2Beauty, we ALWAYS offer samples and freebies with every order! It’s simply a part of the Korean shopping experience, and we definitely want to make you feel like a local shopping with us. Sometimes samples and freebies can vary, depending on availability, but remember, the more you order, the more (and bigger) freebies you get. Here’s a sampling of some of the goodies we’ll include in your order:

 

Sheet masks (for orders over $20)
Eclado Cell Memory Cream 15g sample
Our W2 Silicone Sponge Blender
Our popular grape candies!
Hand cream
Full-size lip tint
Full-size lip balm
Sample gift set
And yes, even full-size products (for orders over $220)

 

Thanks for shopping with us!

We want you to be happy with not just your beauty products but also your experience at W2Beauty. If for some reason you’re not satisfied with your order, please contact us at [email protected] and we’ll work with you to make it right! We’ll have a real person responding to your email to fully understand your concerns.

 

Your satisfaction is our top priority. Please note that we are not the actual manufacturer of the products, so our job is to work on your behalf and leverage our strong relationships with the manufacturers to make sure you are fully satisfied.

 

If you are not satisfied with the goods, you can ask for an exchange, return, or credit.

We also offer a partial refund or partial store credit on returned items that have some original parts missing. In such case, the customer will get a partial refund or credit for the amount of the missing items. Please contact us at [email protected].