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NEW LAUNCH ON MARCH

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FREE SHIPPING:

For orders over $60 (included tracking n.)

Free EMS for orders over $200

Your account

Shipments and returns

Your order shipment

Packages are generally dispatched within 2-4 days after receipt of payment. (Depending on the manufacturers' shop availability, if products couldn't be found in physical shops due to "out of stock", we then have to order online for you and it might take an additional 2 days, we apologize in advance for the inconvenience). For some brands such as Lioele, Mizon, Ameli, we need to order the products online and for that reason, it might take a bit longer than usual as well, all depending on the rapidity of delivery of the brands :) Sorry for the inconvenience but I guarantee you that we are doing our very best for each order to make the wait as short as possible ! 

We use Local Post Office as the shipping carrier for the most reasonable shipping fee. (KOREA POST) 
All of our products are shipped out from Korea directly.

Shipping fees depend on your country zone but we offer the shipping fee + tracking number for orders over $60 (And EMS for orders over $200)

We now have a FLAT Shipping rate based on your country zone: 

BUT WE OFFER FREE SHIPPING FOR ORDERS OVER $60 (INCLUDING TRACKING NUMBER)

SPECIAL FREE SHIPPING PROMO: WE OFFER FREE SHIPPING FOR ANY ORDERS CONTAINING

A PRODUCT FROM ANY OF THOSE BRANDS : BENTON, KLAIRS, TROIAREUKE. Read more here

Flat shipping of:

Zone 1 & 2 : $8.5

Zone 3: $12.5 (Including USA)

Zone 4,5,6: $16 (Exception Australia will be considered Zone 3)

By regionsCountries
Zone 1 TAIWAN, MACAO, THAILAND, THE PHILIPPINES, MALAYSIA, LAOS, VIETNAM, CAMBODIA, MYANMAR, MONGOLIA
Zone 2 BANGLADESH, INDONESIA, BRUNEI DARUSSALAM, INDIA, NEPAL, SRI LANKA, MALDIVES, BHUTAN
Zone 3

- NORTH AMERICA : CANADA

- WEST EUROPE : BELGIUM, DENMARK, FINLAND, GERMANY, GREECE, ITALY, LUXEMBURG, THE NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND, SWEDEN,etc,

- EAST EUROPE : ALBANIA, BELARUS,CZECH, HUNGARY, POLAND ROMANIA, UKRAINE, ENGLAND, FRANCE etc,

- MIDDLE EAST :BAHRAIN, IRAN, IRAQ,ISRAEL, JORDAN, KUWAIT, SAUDI ARABIA, QATAR,SYRIAN ARAB REP, TURKETY etc.

- OCEANIA : NEW ZEALAND, PAPUA NEW GUINEA, GUAM IS, SAIPAN IS

- ASIA : AFGHANISTAN

Zone 4

- AFRICA : EGYPT,KENYA, LIBYA, etc,.

- CENTRAL & SOUTH AMERICA : MEXICO, PANAMA, ARGENTINA, BRAZIL, URUGUAY, PERU, etc,.

- WEST INDIES : CUBA, HAITI, DOMINICA, etc,.

- SOUTH PACIFIC : FIJI, KIRIBATI, SOLOMON IS, WESTERN SAMOA etc,.

Specified Zone 1 JAPAN
Specified Zone 2 HONG KONG, SINGAPORE
Specified Zone 3 CHINA
Specified Zone 4 AUSTRALIA
Specified Zone 5 USA
Specified Zone 6 RUSIA



Boxes are amply sized and your items are well-protected.


*The delivery time does not include Sat, Sun and Holidays. 
*It could be delayed in customs and sometimes you may need to pay duties for the parcel. It depends on country and their customs policy.
W2Beauty.com is not responsible for the customs duty.

 

Important note : If it is about the tracking, please use your country's post office tracking system to track the package. HOWEVER, most countries now use an internal tracking system making the tracking virtually impossible ... (Korea Post tracking service can't update the tracking on their site if they don't receive updates from their counterparts..) 

Click the link below for tracking: 

http://customer.pantos.com/irj/portal/customer

(Please use Internet Explorer to open the link)

Once a package has left Korea (you can see it from the korea post tracking service link I send you in the email, it will be updated as "Dispatch number" + "flight number" ), it will arrive to your country's customs AND then to your transporter after the package has been cleared by the Customs. 
**** IF THERE IS NO NEWS OR UPDATE FROM KOREA POST AND FROM YOUR LOCAL POST TRACKING, IT MEANS THE PACKAGE IS STILL AT THE CUSTOMS WAITING TO BE CLEARED AND HANDLE OVER TO YOUR LOCAL POST SERVICE... nothing can be done while the package is at the Customs, we just need to wait :)
Note: 

Please make sure if your shipping address is correct. You will be charged for the Returning fee + full shipping fee to send your returned package due to a wrong address.

 

------Estimated Delivery Time----

Note: Estimated delivery time does NOT include the Customs clearance time

- EMS shipping : ~ 2-5 working days 

- USA (USPS) : ~ 7 working days

  USA (UPS) : ~ 2-5 working days

- Zone 1 / 2 : ~ 7-14 working days

- Zone 3 : 14-18 working days (Except Canada... major delays lately)

- Zone 4 : ~ 18-32 working days

No more shipping method for the countries below 

: Colombia, El Salvador, Bolivia, Moldova, Kuwait, Paraguay, Guatemala, Turkey

------RETURN POLICY-----

Your satisfaction is our top priority. 
If you are not satisfied with the goods, you can exchange or ask for refund. 
Before returning, please take time to read this page carefully. We do not accept returns of products that are not NEW anymore. 
W2Beauty.com ® reserves the right to charge the handling fee for all returned products. 


Exchange

If we sent the wrong item(s) to you or the item(s) you received has quality problem, then you can return it to us. Please contact us.
You should report the problem within 3 days after receiving the products and return it within 7 days. Please note that the item must be in original condition (new, not opened or used) when returning to us.

When the returned package arrives, we will examine the item(s), check the problem, then we will ship the correct items back to you without extra cost. 

We will be responsible for the returning shipping fee from W2Beauty.com to you but you will be responsible of the shipping fee from you to W2Beauty.com. 

If we discover nothing wrong with the items, we will promptly ship them back to you. 
In that case, you will be responsible of the shipping fees in both directions. 




----- Refund -----


W2Beauty.com offers partial or full refund on most items within 3 days of receiving your goods. 
Please contact us for the refunds process via e-mail : alice@w2beauty.com) 

Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault. 
Damage caused by the fault of the third party or customer own fault cannot apply for refund. 

We also offer full refund when item is missing after investigation. 
If the address is wrong, it will be returned to us and it usually takes around 2 more weeks.
In this case, you need to pay another shipping fee for resending package.

Partial Refunds

We also offer partial refund on returned items which have some original parts missing. 
In such a case, the customer can only get partial refund. 

 

Note: We only accept refund in the case that items are damaged or are faulty, we do not accept refund because you just changed your mind on the purchase. 


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