Frequently Asked Questions

W2Beauty proudly offers FREE SHIPPING on all orders over $60. (That includes a tracking number!) For orders over $200, we offer free EMS shipping (that means you’ll get your order in 2-5 working days once we ship out your order). We ship all our products directly from Korea.

*Products in cart must meet threshold amount to qualify.

We offer FLAT RATE SHIPPING based on your country zone. (But hey, we offer free shipping + a tracking number on all orders over $60, so why not use the money for one more product and get free shipping?) Zones 1 & 2: $8.50 Zone 3: $12.50 (including USA & Australia) Zones 4: $16 Zone 1 Japan, Taiwan, Macao, Thailand, Philippines, Malaysia, Laos, Vietnam, Cambodia, Myanmar, Mongolia Zone 2 Hong Kong, Singapore, Bangladesh, Indonesia, Brunei Darussalam, India, Nepal, Sri Lanka, Maldives, Bhutan Zone 3 North America: U.S., Canada Western Europe: England, France, Belgium, Denmark, Finland, Germany, Greece, Italy, Luxemburg, The Netherlands, Norway, Portugal, Switzerland, Sweden, etc. Eastern Europe: Albania, Belarus, Czech, Hungary, Poland Romania, Ukraine, etc. Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Saudi Arabia, Qatar, Syrian Arab Rep, etc. Oceania: Australia, New Zealand, Papua New Guinea, Guam, Saipan Asia: China, Afghanistan Russia Zone 4 Africa: Egypt, Kenya, Libya, etc. Central & South America: Mexico, Panama, Argentina, Brazil, Uruguay, Peru, etc. West Indies: Cuba, Haiti, Dominica, etc. South Pacific: Fiji, Kiribati, Solomon Islands, Western Samoa, etc. We regret that we’re unable to ship to the following countries: Colombia, El Salvador, Bolivia, Moldova, Kuwait, Paraguay, Guatemala, Turkey

Your order is generally shipped within 2-4 days after receipt of payment. We use the local Korea Post to ship orders. All of our products are shipped directly from South Korea. The estimated delivery time for shipping will depend on your country. Please be aware that the estimated delivery time does NOT include any delays in customs.

Estimated Delivery Times:
• EMS shipping: approx. 2-5 working days (FREE for orders over $200)
• USA (U.S. Postal Service): approx. 7 working days
• USA (UPS): approx. 2-5 working days
• Zones 1 & 2: approx. 7-14 working days
• Zone 3: approx. 14-18 working days
• Zone 4: approx. 18-32 working days

*Please note that “working days” do not include Saturdays, Sundays, and holidays.

*Occasionally, packages may be delayed at customs, depending on your country and their customs policy. W2Beauty.com is not responsible for any customs duty.

*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.

*Please note that shipments to Canada and Australia have recently experienced major delays due to customs.

Because we work with over 100 manufacturers, some products may take longer to ship out or they may be out of stock by the time we receive your order. If that is the case, we will contact you and work with you to make it right!

*Please note that “working days” do not include Saturdays, Sundays, and holidays.

*Occasionally, packages may be delayed at customs, depending on your country and their customs policy. W2Beauty.com is not responsible for any customs duty.

*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.

We want you to be happy with not just your beauty products but also your experience at W2Beauty. If for some reason you’re not satisfied with your order, please contact us at service@w2beauty.com and we’ll work with you to make it right! We’ll have a real person responding to your email to fully understand your concerns.

Your satisfaction is our top priority. Please note that we are not the actual manufacturer of the products, so our job is to work on your behalf and leverage our strong relationships with the manufacturers to make sure you are fully satisfied.

If you are not satisfied with the goods, you can ask for an exchange, return, or credit.

If we sent the wrong item(s) to you or the item(s) you received is damaged, then you can return it to us. Please report the problem within 3 days after receiving the products (we may ask you to take a picture of the damaged product) and return it within 7 days. Please note that the item must be in the original condition (new, not opened or used).

When the returned package arrives, we will examine the item(s), confirm the problem, then ship the correct item(s) back to you without extra cost.

We offer a full refund or store credit on any items that are found to be faulty or damaged due to our fault. Please report the problem within 3 days after receiving the product(s) (we may ask you to take a picture of the damaged product) and return it within 7 days. When the returned package arrives, we will examine the item(s), confirm the problem, and then apply either a full refund or a store credit.

We also offer a partial refund or partial store credit on returned items that have some original parts missing. In such case, the customer will get a partial refund or credit for the amount of the missing items.

If there is no damage or missing parts, we regret that we’re unable to exchange, refund, or credit your purchase directly. We work with over 100 brand manufacturers, and we are not the actual manufacturer of the products. However, we can leverage our strong relationship and influence with the manufacturers and work on your behalf to communicate your complaint or dissatisfaction. Although we cannot guarantee the outcome, our manufacturers often listen and do the right thing.

We use PayPal for all orders. Through PayPal, you can pay by Visa, MasterCard, and American Express.

If PayPal is not available in your country, we also accept Western Union and bank transfers. Please contact us at service@w2beauty.com to complete your order.

Here at W2Beauty, we ALWAYS offer samples and freebies with every order! It’s simply a part of the Korean shopping experience, and we definitely want to make you feel like a local shopping with us. Sometimes samples and freebies can vary, depending on availability, but remember, the more you order, the more (and bigger) freebies you get. Here’s a sampling of some of the goodies we’ll include in your order:

Sheet masks (for orders over $20)
Eclado Cell Memory Cream 15g sample
Our W2 Silicone Sponge Blender
Our popular grape candies!
Hand cream
Full-size lip tint
Full-size lip balm
Sample gift set
And yes, even full-size products (for orders over $220)

For orders over $60 that qualify for FREE SHIPPING, you also get a tracking number. Once a package has left Korea, we will contact you with a tracking number and link.

To track your package, please click here in Internet Explorer: http://customer.pantos.com/irj/portal/customer

*Please note that Korea Post updates their tracking service according to your country’s tracking system. Therefore, if your country does not update Korea Post, Korea Post will also not be able to provide updated tracking information.

*Please note that if there is no update from Korea Post and your local post tracking, that means the package is at customs waiting to be cleared.